What is Marketing?

In Nutshell, Marketing is a cross platform / cross departmental process of connecting with consumers and fulfilling their needs. Now a days, most of the marketing activity becomes sales oriented. By pushing the products & services to the customers, one can acquire few customers. But, is it possible to retain them????

Marketers should educate the consumers that, what are the ways & means are available to solve their problems.

Now a days, consumers are very intelligent. They know what they want, how to get. But…

They don’t know, whether the product or service fulfill their needs/requirements? That’ where the marketing comes to play……

Yes, marketing is a commercial activity (No don’t about that). Marketers should address the consumer needs & issues continuously. Moreover, marketing activity or department should not be considered as separate. It is a part & parcel of each department activity of the organization (R/D, technical, product, accounts, customer support, sales, etc). Integrated Marketing activity is essential to access the marketing goal.

Marketing is not only about communication. More than communication, listening process is very essential.  What consumers feel about the products & services. What product & service enhancement should be done to keep the consumers happy? What bottle neck the internal department are facing to take the product & service into next level (Innovative)?……

Quantitative success of marketing depends on the Qualitative aspects. Because we deal with consumers called humans :)

 

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